Citizen
- Register & verify
- Raise complaints
- Upload photos & location
- Track complaint progress
- Receive alerts, notifications and updates
- Participate in surveys
01 / Municipal citizen services
Your Corporation.
Your citizens.
Connected.
Municipal Citizen Services Platform
One digital platform for citizens, tourists
& municipal administration.
Municipal services, closer to everyone.Citizens · Tourists · Municipal teamsCitizen Mobile Application
Tourist Information & Assistance
Complaint Management
Municipal Admin Portal
Department & Officer Coordination
Notifications and Updates
Surveys and Analytics
02 / Connected journeys
One platform. Three experiences.
Tourist
- Explore tourist locations
- Check open / closed status
- View weather & safety alerts
- Access emergency contacts
- Follow official municipal updates
Administration
- Monitor complaints
- Assign departments & officers
- Track progress
- Manage communication
- View operational dashboards
One platformCitizens · Visitors · Municipal teams
03 / Citizen mobile app
Simple. Multilingual. Service-focused.
LanguagesMarathiHindiEnglish
Local Citizen
- OTP-based login
- Profile & address
- Municipal verification
- Complaints & tracking
- Notifications and Updates
Tourist
- Quick registration
- Origin city / location
- Group size
- No approval required
- Immediate access to tourist services
04 / Complaint registration & tracking
From the citizen’s perspective.
Report an issue, receive a complaint ID, and follow it through to resolution.
01
Describe the issue
Select a complaint category and add issue details.
02
Show where it is
Locate the issue with an area, address and landmark.
03
Add photo evidence
Upload photos to help the municipal team understand the issue.
04
Submit & receive an ID
Submit your complaint and receive its complaint ID.
05
Follow the progress
Track your complaint’s complete progress through to resolution.
Configurable controls
Citizen verificationComplaint validationDuplicate handlingComplaint frequency limit
Proposed controlOne complaint within 24 hours — part of the current discussion.
05 / End-to-end complaint workflow
From the Municipality’s perspective.
From incoming complaint to accountable action and citizen communication.
Citizen ComplaintReceived by the Municipality
01
Verify the complaint
Review the complaint before it moves forward.
02
Department Auto Routing
Route the complaint to the relevant department.
03
Assign an Adhikari
Give the complaint a responsible officer.
04
Carry out the work
Update work in progress and add before / after evidence.
05
Resolve & notify
Record the resolution and notify the citizen.
Every action leaves a clear record
StatusDepartmentOfficerRemarksPhotosDate & timeActivity history
06 / Tourist services
A digital city companion for visitors.
Tourist Places
- Important destinations
- Brief information & directions
- Open / Closed status
Public Updates
- Heavy rain
- Weather alerts
- Safety advisories
- Access restrictions
Emergency Assistance
- Police
- Ambulance
- Hospital
- Fire Brigade
- Municipal Council
One-tap callingEmergency contacts + official social media access
Tourist registration can capture approximate visitor-group counts for better visibility during emergency situations.
07 / Municipal command dashboard
Complete complaint visibility.
One screen.
From dashboard to action: click any metric to view the underlying complaints.
Complaint command dashboardConceptual layout · No live data
Total Complaints
New
Assigned
In Progress
Resolved
Completed
Rejected
Pending / Overdue
Operational views
Area-wiseDepartment-wiseCategory-wiseStatus-wise
Complaint trendsResolution performanceVisibility across volume, progress & outcomes
08 / Department & Adhikari management
A clear workspace for every team.
Assigned complaints, citizen evidence and work updates — connected to the responsible department and officer.
Adhikari / Department team
View complaints assigned to your department.
Understand the issue
Review citizen details and photo evidence. Contact the citizen where required.
Keep progress visible
Update progress and add remarks as work moves forward.
Document completion
Upload work evidence and mark the work completed.
Super AdminComplete visibility across all departments and their complaints.
09 / Municipal communication engine
Communicate before citizens ask.
Complaint notifications
SubmittedAccepted / RejectedAssignedIn ProgressResolvedCompleted
Municipal broadcasts
Public noticesCivic announcementsService interruptionsEvents & inaugurationsWeather alertsEmergency advisories
Municipality
↓
Citizen
One directcommunication channel
10 / Polls & citizen surveys
Built-in civic participation.
Question formats
- Yes / No polls
- Single-choice questions
- Multiple-choice questions
- Short citizen surveys
Controls
- Start date
- End date
- Participation rules
- Target audience
- Historical records
Reporting
- Participation count
- Response distribution
- Survey-wise results
- Historical comparison
11 / Complete offering
One connected ecosystem.
For citizens & visitors
Citizen Mobile Application
- Local Citizen + Tourist journeys
- Multilingual experience
- Complaints & tracking
- Tourist services
- Notifications and Updates
- Citizen surveys
For municipal teams
Municipal Administration Portal
- Complaint Dashboard & citizen verification
- Department routing & Adhikari assignment
- Follow-ups & escalation
- Resolution evidence
- Notifications and Updates
- Survey management & analytics
Technology foundation
ConfigurableRole-basedScalableIntegration-ready
CitizensTouristsDepartmentsOfficersAdministration
Connected from first interaction to final resolution.